Help Center
How can we help?
Quick answers to common questions. If you still need help, send us a message through the Contact page.
How do I get started?
Create an account with email and password, or sign in with Google. Connect your website, Google Business Profile, and any social accounts, and Adelante builds your first Business Health Score in a few minutes. No credit card and no sales call required.
What is the Business Health Score?
It is a single score for how your business shows up online, broken down by channel: website SEO, Google Business profile, social consistency, and AI visibility (whether ChatGPT, Perplexity, and Google AI Overview actually recommend you).
Is the free plan really free?
Yes, and it is permanent, not a 14-day trial. The free plan includes a Business Health Score, unlimited contacts, Facebook, Instagram, and Google Business connections, 200 email sends per month, 50 AI chat messages per month, and 5 tracked keywords at 1 location. Full-site scans and faster refresh cadence are on Starter and above. You upgrade only when you outgrow those limits.
Which accounts can I connect?
Google Business Profile, Facebook and Instagram, Gmail, Microsoft 365 and Outlook, Retell for outbound calling, and ServiceTitan. Keyword rank tracking does not need a separate Google login. TikTok connect is coming soon. Every account connection is a direct integration you authorize and can revoke at any time.
How does customer messaging work?
Import your existing customer list by CSV, then send templated email from your connected Gmail or Microsoft 365 mailbox and track every open, click, and reply. Connect Retell to run outbound call campaigns. Paid plans add multi-touch email sequences with reply and stop rules. Sending is metered per month and counted against your plan so a burst cannot blow past your limit.
Do I really own the website the builder creates?
Yes. Every site the AI Website Builder produces is genuinely yours. You can export it, self-host it, or hand it to a developer at any time. There is no proprietary lock-in like Wix or Squarespace.
How is AI used, and are there limits?
AI helps draft customer emails, powers the in-product assistant, checks whether AI search engines recommend you, and edits your website in the builder. AI social post drafting is coming soon. Every plan includes a monthly cap on AI assistant messages so costs stay predictable. When you reach the cap, the assistant prompts you to upgrade rather than silently slowing down.
What is the Agency plan?
Agency is a higher-limit plan for owner-run businesses that need more locations and seats. Adelante is built for the owner to use directly. It is not a white-label or reseller platform for agencies to resell to clients.
How do billing and cancellation work?
Paid plans and optional modules are managed through the billing flow in your account. You can change or cancel at any time, and when you cancel you keep access through the end of your current billing period. For current options, see the Pricing page.
How is my data handled?
We process only the data needed to run the features you use, and we never route your customer data through a third-party middleware layer. See our Privacy Policy and Terms of Service for full detail on data use and your rights.
How do I contact support?
Use the Contact page to send us a message. Include your account email and a short description of the issue so we can help faster.
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